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PROFESSIONAL EXPERIENCE
IT Support Manager
The Reynolds Company and McNaughton-McKay Electric Company
2020 - Present
Increased IT support SLA to 96%.
Reduced IT support average response time by 5 hours.
Identified recurring issues, conducted root cause analysis, and implemented solutions.
Managed a cross-country team of System Administrators.
Listened to end-users and made data-driven decisions to increase IT service satisfaction.
IT Support Manager
The Reynolds Company
2015 - 2020
IT Senior System Administrator
The Reynolds Company
2012 - 2015
IT System Administrator
The Reynolds Company
2002 - 2012
Sports Information Analyst
Prairie View A&M University Athletics
2006 - 2008
Sports Editor
Prairie View A&M University Newspaper
2005 - 2007
RECENT PROJECTS
Migrate email from On-Premise to Exchange Online, 2020
MS Office 365 Rollout, 2020
ITSM Design and Implementation, 2020
Active Directory Users and Groups Domain Migration, 2019
IDP Implementation and Administration, 2019
Cylance Endpoint Security Deployment and Management, 2019
RMM Design and Implementation, 2019
COLLEGIATE EDUCATION
B.S. Computer Engineering
Prairie View A&M University
2007
M.S. Analytics
Georgia Institute of Technology
2024 (anticipated)
CERTIFICATIONS
Associate Cloud Engineer
Google Cloud
2020
Advanced Google Analytics
2019
IT Support Professional Certificate
2018
IT Service Management
ITIL
2016
Technology Project Management
University of Houston
2012
PROFESSIONAL AWARDS
Google Future Leaders of Cloud Scholar, 2019
NSBE Young Engineer of the Year, 2018
NSBE Executive Board Member of the Year, 2017
Don Reynolds Awards Finalist, 2017
NSBE Regional Program of the Year, 2016
COMMUNITY LEADERSHIP
Public Relations Chair
National Society of Black Engineers
2018 - 2019
Programs Chair
National Society of Black Engineers
2016-2018
Historian
Kappa Alpha Psi Fraternity, Inc.
2006-2007
REFERENCES AVAILABLE UPON REQUEST
MYERS BRIGGS
MYERS BRIGGS
Every few years I take a personality test to see if my results have shifted. I ponder about the human mind and its growth often. My personality type is INFJ-A. Five to seven years ago, my personality test results were INTJ-A. The difference between the two is the third letter in the acronym which suggests that I've shifted more from thinking to feeling. I can imagine that a number of things in my life have contributed to this and I have no quarrel with it. Although, I'm sure the thinking in me is still alive and present, just not dominant.
Read More About INFJ-A Here.
SUMMARY
SUMMARY
My name is Rashad Morgan. I'm an IT Manager, with over 15 years of experience in technology, employed by The Reynolds Company and McNaughton-McKay Electric Company. I am responsible for providing technical leadership for projects, managing the ITSM, overseeing the change management in IT, and managing a cross-country team of System Administrators.
I obtained my B.S. in Computer Engineering Technology from Prairie View A&M University, in May 2007, in parallel with a minor in Management Information Systems. In 2012, I received Technology Project Management training and certification at the University of Houston. In recent years I've satisfied my craving for knowledge by diving into courses on E-Learning providers like Coursera and Udemy.
Outside of the office, I have served as a Board Member for NSBE Houston Professionals. Serving my community is one of the most fulfilling things in my life. When life is too busy and becomes all about me, I try to remind myself of this quote from the Greek army General, Pericles, "What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others."
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