RASHAD MORGAN
PROFESSIONAL EXPERIENCE
IT Support Manager
The Reynolds Company and
McNaughton-McKay Electric Company
2021 - Present
Increased IT support SLA to 96%.
Reduced IT support average response time by 5 hours.
Identified recurring issues, conducted root cause analysis, and implemented solutions.
Managed a cross-country team of System Administrators.
Listened to end-users and made data-driven decisions to increase IT service satisfaction.
IT Support Manager
The Reynolds Company
2015 - 2021
IT Senior System Administrator
The Reynolds Company
2012 - 2015
IT System Administrator
The Reynolds Company
2002 - 2012
Sports Information Analyst
Prairie View A&M University Athletics
2006 - 2008
Sports Editor
Prairie View A&M University Newspaper
2005 - 2007
RECENT PROJECTS
Migrate email from On-Premise to Exchange Online, 2020
MS Office 365 Rollout, 2020
ITSM Design and Implementation, 2020
Active Directory Users and Groups Domain Migration, 2019
IDP Implementation and Administration, 2019
Cylance Endpoint Security Deployment and Management, 2019
RMM Design and Implementation, 2019
COLLEGIATE EDUCATION
B.S. Computer Engineering
Prairie View A&M University
2007
M.S. Analytics
Georgia Institute of Technology
2024 (anticipated)
PROFESSIONAL AWARDS
Google Future Leaders of Cloud Scholar, 2019
NSBE Young Engineer of the Year, 2018
NSBE Executive Board Member of the Year, 2017
Don Reynolds Awards Finalist, 2017
NSBE Regional Program of the Year, 2016
COMMUNITY LEADERSHIP
Public Relations Chair
National Society of Black Engineers
2018 - 2019
Programs Chair
National Society of Black Engineers
2016-2018
Historian
Kappa Alpha Psi Fraternity, Inc.
2006-2007
REFERENCES AVAILABLE UPON REQUEST